Protection and control
Measures that help protect your clinic’s information
Security is supported by technical and organisational measures that help control access, record activity, and maintain backups for information recovery.
These measures work alongside each clinic’s responsibility to configure permissions, protect credentials, and keep team access up to date.
Access
HTTPS connections, users, and passwords
Virtualcenter uses HTTPS for connections to the application. Each person signs in with a username and password, allowing staff to use separate accounts.
Clinics should protect credentials, avoid shared accounts, and update access when someone no longer needs it.
Permissions
Access limited by responsibility
Roles and permissions help limit access according to configured responsibilities. Defining those profiles is part of preparing Virtualcenter for each organisation.
The application also records user activity within Virtualcenter to provide traceability of its use.
Infrastructure
Application deployed in a European region
The application is deployed on Heroku and configured in a European region. Virtualcenter uses a MySQL database and a separate backup system.
Backups
Daily backups retained for 60 days
Daily backups are created using database dumps. They are retained for 60 days and stored separately from the application.
The restoration process has been tested to confirm that backups can be used for recovery.
Shared responsibility
Clinic configuration matters too
The clinic decides who needs access and which permissions each person should receive. Reviewing active accounts, using careful passwords, and keeping roles current supports the available controls.
FAQ
Frequently asked questions
Does Virtualcenter use HTTPS?
Yes. Connections to the application use HTTPS.
Can roles and permissions be configured?
Yes. Roles and permissions help limit user access according to responsibilities defined by the clinic.
How often are backups created?
Database backups are created daily, retained for 60 days, and stored on a separate server.
Has backup recovery been tested?
Yes. The backup restoration process has been tested.
Ask us about security
Contact Virtualcenter to discuss how these measures apply to your clinic setup.